Frequently Asked
Questions

The choice depends primarily on your material type and measurement depth requirements:

• NIR sensors are ideal for surface or thin-layer moisture measurement (e.g., paper sheets, coatings, food surfaces). They offer higher accuracy (±0.02%) for moisture ranges of 0-30%.
• Microwave sensors penetrate deeper into bulk materials, making them suitable for granular solids, thick slabs, or materials with high moisture content (up to 80%).

Our application engineers can evaluate your specific material properties and process conditions to recommend the optimal solution. Request a consultation.

MOSYE sensors deliver industry-leading accuracy across our product range:

Actual accuracy may vary depending on material homogeneity, temperature stability, and calibration quality. Contact us for application-specific accuracy guarantees.

Yes. All MOSYE measurement systems are designed for seamless integration with industrial automation infrastructure. Supported interfaces include:

• 4-20 mA analog output (standard)
• RS-485 / Modbus RTU
• Profibus-DP and EtherNet/IP (on select models)
• OPC-UA for Industry 4.0 environments

Our closed-loop feedback architecture achieves latency under 50 ms, enabling real-time automated process corrections. Specify your existing control system when requesting a quote.

MOSYE holds certifications and proven deployments across 8 core industries. Our systems comply with relevant industry standards in each sector:

We are a National High-Tech Enterprise (国家高新技术企业) and hold ISO 9001 certification. Pharmaceutical and food-grade models meet GMP and food-contact safety requirements upon request.

Yes. We offer on-site demonstration and sample-material testing through our Changsha Application Engineering Center. Our process:

1. Submit your material sample and process parameters
2. Our engineers run controlled measurements in our lab
3. We provide a detailed accuracy and feasibility report
4. On-site pilot installation available for qualified projects

Contact our Shenzhen HQ or Changsha R&D Center to arrange a demonstration at no obligation.

Yes. Every MOSYE system purchase includes professional installation and commissioning by our certified field engineers. The standard service package covers:

• Mechanical mounting and alignment verification
• Electrical wiring and signal integration with your control system
• Initial calibration using your actual production material
• Operator training (typically 4-8 hours on-site)
• Commissioning report and baseline accuracy documentation

Our team covers all major industrial regions across China. International installation support is available for select projects.

Standard MOSYE sensors are rated for typical industrial environments. Key specifications:

High-temperature or explosion-proof variants are available for harsh environments such as metallurgical furnace lines or chemical processing. Specify your conditions at the time of inquiry.

Calibration intervals depend on application stability and regulatory requirements:

• Standard industrial applications: Annual calibration verification is recommended. Most sensors maintain accuracy within specification for 12-18 months under stable conditions.
• Pharmaceutical / food-grade applications: Semi-annual calibration is typically required for GMP compliance.
• After material changes: Recalibration is recommended whenever the production material grade or formulation changes significantly.

MOSYE's software includes a built-in calibration drift monitor that alerts operators when measurement deviation exceeds a configurable threshold.

Routine zero-point and span calibration adjustments can be performed by trained operators using the on-screen calibration wizard -- no specialist tools required. For full recalibration involving new material models, our remote support team can guide your technicians through the process via video call.

On-site calibration service visits are included in our annual maintenance contracts and can also be purchased separately. Contact our after-sales team to schedule a visit.

Standard lead times from confirmed order to on-site commissioning:

• Standard catalog models: 3-5 weeks (production + shipping + scheduling)
• Custom-configured systems: 6-10 weeks depending on specification complexity
• Urgent projects: Expedited production may be available -- contact your account manager

We recommend initiating the order process at least 6 weeks before your planned production line upgrade or new installation date.

All MOSYE systems include a standard 12-month warranty from the date of commissioning, covering:

• Manufacturing defects and component failures under normal operating conditions
• Remote technical support for software and configuration issues
• Replacement parts at no charge for covered failures

Extended warranty packages (2 or 3 years) are available and recommended for mission-critical production lines. Warranty does not cover damage from misuse, unauthorized modifications, or operation outside specified environmental limits.

Our support SLA tiers are structured to match your operational criticality:

Yes. MOSYE maintains a comprehensive spare parts inventory at our Shenzhen headquarters and Changsha R&D center. Key components -- including light sources, optical windows, signal processing boards, and calibration standards -- are stocked for same-day or next-day dispatch.

We commit to spare parts availability for a minimum of 10 years after the product model's end-of-sale date, ensuring long-term operational continuity for your investment.

Comprehensive training is a core part of our after-sales commitment. We offer:

• On-site commissioning training -- included with every installation (4-8 hours)
• Advanced operator workshops -- covering calibration, diagnostics, and data interpretation
• Remote training sessions -- for follow-up or new staff onboarding via video conference
• Documentation package -- operation manuals, quick-reference guides, and wiring diagrams in Chinese and English

Training can be conducted at your facility or at our Changsha Application Engineering Center.

To report a fault or request urgent support, use any of the following channels:

• After-sales hotline: Available during business hours (8:30-18:00, Mon-Sat). Emergency line for contract customers available 24/7.
• Email support: Submit a service request with your system serial number, fault description, and photos/logs if available.
• Online portal: Contract customers can log and track service tickets through our customer portal.

When reporting a fault, please have your system model number and installation date ready to expedite the process. Our Shenzhen team will coordinate the appropriate response level.